Reviewing a non-conformance response

Who is this article for?
Users who want to learn to review supplier non-conformance responses.
No elevated permissions are required.

This guide explains how to review non-conformance responses, manage corrective actions, and use the non-conformance dashboard.

1. Reviewing a non-conformance response

Once the supplier has completed their response and returned it, a task will appear on your homepage indicating that a response has been provided for review.
There are various stages of approval for the response:
- Root cause analysis: The information provided by the supplier requires approval.
- Corrective/preventative actions: Each corrective action entered by the supplier requires approval.

You can also add additional corrective and preventative actions to send back to the supplier if further actions are required to resolve or prevent the non-conformance.

Once the response is reviewed and approved, the non-conformance can be set to Closed. Corrective and preventative actions can remain open even if the non-conformance status is closed, for example if longer-term preventative actions are required.

The non-conformance module can be accessed via the top navigation. Here you can manage and review the status of all non-conformances raised against suppliers.
The top counts identify:
- Total non-conformance: The total number of non-conformances raised.
- Open non-conformance: The total number still requiring a response or review.
- Non-conformance in the last 30 days: A count of non-conformances raised in the past 30 days, highlighting increases or decreases compared to the previous 30 days.
- Closed non-conformance: The total number of closed or resolved non-conformances.

You can also access information on non-conformance for a specific supplier on their profile page. On the supplier’s company profile, all non-conformances are shown with their current status. All users within your organisation can view these, but only the creator and assignees can add or amend data.