Who is this article for?

Users who need answers to common questions about non-conformance management.

No elevated permissions are required.

This guide provides answers to frequently asked questions about non-conformance management.

1. Who is notified when I raise a non-conformance?

When you raise a non-conformance, emails are automatically sent to notify the recipient selected. An email is also sent to the assignees selected from your internal user list to notify them of the non-conformance.

2. Who in my organisation can see the non-conformance?

All users of your platform can view the non-conformance dashboard and all non-conformances raised against a supplier via their company profile. Only the user who raised the non-conformance or assignees that have been added can approve, add actions, and close the non-conformance.

3. What if the non-conformance is unfounded?

When the supplier receives the non-conformance task, they can reject the non-conformance and provide a comment explaining why they believe it is unfounded.