Who is this article for?

Users who need answers to common questions about incident management.

No elevated permissions are required.

This guide provides answers to frequently asked questions about incident management.

1. Who is notified when I raise an incident?

When you raise an incident, emails are automatically sent to notify the recipient selected. An email is also sent to the assignees selected from your internal user list to notify them of the incident.

2. Who in my organisation can see the incidents?

All users of your platform can view the incidents dashboard and all incidents raised against a supplier via their company profile. Only the user who raised the incident or assignees that have been added can approve, add actions, and close the incident.

3. What if the incident is unfounded?

When the supplier receives the incident task, they can reject the incident and provide a comment explaining why they believe it is unfounded.