Who is this article for?

Suppliers who want to learn to set up their company profile and contacts.

No elevated permissions are required.

This article provides a step‑by‑step guide to help suppliers get started with the Supply Chain platform.

1. Introduction

Welcome to Supply Chain, the global leader in food industry supply chain transparency and collaboration.

Our platform securely connects customers and suppliers, enabling information sharing and reducing compliance costs.

As a supplier, you can respond to customer requests and maintain core business and product information to share with multiple customers.

Let's define some key concepts before we begin.

1.1. Company profile

Every business has a company profile with public information like address, operating sites (owned by you, not your suppliers), key contacts, and certifications.

Do not add suppliers here; add them when mapping your supply chains.

Your profile is visible to all platform users and should be kept current, containing only information you're happy to share publicly.

1.2. Supply chain maps

Customers send product links and mapping requests to create supply chain visibility. Tier 1 suppliers list their suppliers, and so on, allowing customers to view the full chain. Supply chains are private and visible only to involved customers.

You can search the directory to add suppliers or create new ones if not found.

Do not add suppliers to your company profile. Instead, respond to customer requests or manage your product catalogue to add suppliers via supply chain mapping.

1.3. Assessments

Customers may send assessments—questionnaires similar to audits—to complete. Only the requesting company can view your answers.

1.4. Tasks

Tasks are requests from other companies, such as product link requests or assessments, appearing on your homepage for action. Click the task link to respond.

1.5. Supplier Manager

Supplier Manager lets you manage your suppliers separately from supply chain maps. Create custom lists, check certifications, send assessments, and set risk scores. Registered users can try it free.

2. First login steps

2.1. Complete your basic company profile

Complete and update your company profile, including details of your company and its sites, to reduce customer queries.

To complete your profile:

1. Go to your company profile via the Supply Chain left navigation.
2. Click Edit profile to update your company info.
3. Fill in all relevant business details and click Save.
4. Add site details. One site is created automatically; edit it or add new operational sites.
   • Do not add suppliers here; add them when mapping supply chains.
5. Click Edit site or Add site and enter details. Tick “non-production site” if applicable. Agents/brokers should not tick this for sites customers link to.

2.2. Adding contacts

Add public contacts so customers know who to reach.

Contacts are users; you control their login access and visibility on Supply Chain to protect data.

To add contacts:

1. Select the Contacts tab, then Manage.
2. Click Add new user and enter details.
   • Choose No for login access if not needed; otherwise select Yes and assign roles.
   • Set Visible on Supply Chain to Yes to make the contact public.

Contacts appear as business cards on your profile. Repeat for each public contact.

Review and update public contacts regularly.

3. Global directory

Your completed profile is visible in the global directory of over 35,000 food businesses. Remember to keep your profile up to date with any changes to sites, certifications, or contact details.

You can find the directory on the main menu. Feel free to browse around.

Your profile is seen by other members of Supply Chain, including your customers, so it is important that the data is accurate.

4. What to do next

Now that you have completed your profile, you will probably have some requests from your customers on your homepage to map products or complete assessments. Go to the Getting started with assessments article for more information.