Who is this article for?

Suppliers who need to respond to corrective actions and manage approved specifications.

No elevated permissions are required.

This article explains how suppliers can respond to corrective actions, view approved specifications, and make changes to approved specifications.

1. Corrective actions

When your customer reviews the data provided for your product specification, there may be missing data, change requests, or further information required from you. These are created by your customer as corrective actions.

Each corrective action is associated with a section and has its own due date separate from the initial specification request. You will receive a task on your homepage for the specification with corrective actions outstanding. Clicking on the task will show the details of the corrective actions.

1. Open the corrective action task from your homepage.
2. Review the details of the corrective actions.
3. Change the data in the specification as required and indicate against the corrective action what you have changed.
4. Once you have corrected or added the required information and responded to the corrective actions, submit this back to your customer for further review.

2. Approved specifications

When your customer is happy with the data against the product specification, they will approve your specification. This will trigger a notification on your homepage.

You can access your approved specification at any time by navigating from your product catalogue to the specific product supplied. The specification can be found on the tab named Requested specification(s).

Where you provide multiple specifications against one product to multiple customers, these will live against the same product.

3. Making changes to an approved specification

Once your customer has approved the product specification, there may be changes required by you or the customer. This could occur where new facilities are purchased or changes are made to sourcing of an existing product.

Once changes are made, you can submit this back to your customer for approval. This will follow the same process as documented above. You can make changes to your product data at any point.