Who is this article for?

Users responsible for reviewing non-conformances.

Site Actions admin permissions are required.

This article walks you through the process of reviewing and responding to a non-conformance.

Responding to a non-conformance

To respond to a non-conformance:

1. Click View All beneath the Non-Conformance task tile.

2. Click View next to the task you want to action.

3. Enter the requested details.

4. Click Choose File to upload a file that supports your investigation or analysis.

5. Click Add file to attach the uploaded file to the non-conformance record.

6. Click Add action to add relevant actions to the record, such as corrective actions and preventative actions.

7. Enter action details.
8. Click Save.

9. Enter Additional Comments as needed.

10. Select a response option:
    • Reject to reject the non-conformance.
    • Save for later to continue inputting data at a later time.
    • Send to customer to return completed non-conformance to the customer.